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PRIVACY POLICY

Lineworx, LLC

Last Updated: 12/2025

Protecting your private information is our priority. This Privacy Policy applies to the Lineworx web application, iPad application, and related services (collectively, the “Service”) operated by Lineworx, LLC (“Lineworx,” “we,” “us,” or “our”). This Privacy Policy governs data collection and usage. By using the Service, you consent to the data practices described in this statement.

This Privacy Policy applies to information we collect when you use our Service or otherwise interact with us as described below.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect information that you provide directly to us when you use our Service. This may include:

  • Account Information: When you register for an account, we collect your full name, phone number, email address, company name, and password.
  • Project and Work Data: Information you enter about utility poles (including pole names, pole IDs, line names, line IDs, locations, GPS coordinates), project details, task assignments, material specifications and quantities, crew assignments, work progress updates, and material usage reports.
  • Documents: Safety documents, legal documents, permits, and other files you upload to the Service (such as NRA documents, Digsafe documents, maintenance records, spec sheets, and safety protocols).
  • Images and Photos: Photographs taken by field crews and uploaded through the Service.
  • Notes and Communications: Notes, comments, messages, and other communications created within the Service by project managers, foremen, and crew members.
  • Payment Information: When you purchase a subscription, we collect payment card information (processed by our third-party payment processor) and billing address.
  • Customer Support: Information you provide when you contact us for customer support or technical assistance.

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

  • Usage Information: Information about how you use the Service, including features accessed, pages viewed, actions taken, time and frequency of use, and session duration.
  • Device Information: Information about the device you use to access the Service, including device type, operating system, browser type, unique device identifiers, and mobile network information.
  • Location Information: GPS coordinates and location data when you use location-based features of the Service (with your permission on mobile devices).
  • Log Information: IP address, access times, browser type and version, referring website addresses, and other standard server log information.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience. You can control cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve the Service, including processing and completing transactions.
  • Enable you to access and use the Service’s features, including project management, crew coordination, document storage, and reporting capabilities.
  • Facilitate collaboration and communication between project managers, foremen, and crew members.
  • Send you technical notices, updates, security alerts, support messages, and administrative communications.
  • Respond to your comments, questions, and customer support requests.
  • Monitor and analyze trends, usage, and activities in connection with the Service to improve performance and user experience.
  • Detect, prevent, and address technical issues, security threats, fraud, and illegal activity.
  • Comply with legal obligations and enforce our terms and policies.
  • Send you marketing communications about our products and services (with your consent where required by law), from which you may opt out at any time.
  • Develop new features, products, and services.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

3.1 Within Your Organization

The Service is designed to enable collaboration within your organization. Your project data, work information, documents, images, and communications may be accessible to other authorized users within your organization’s account, including project managers, foremen, and crew members, as determined by your organization’s access controls and permissions.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and data storage providers
  • Payment processing services
  • Email delivery services
  • Analytics providers
  • Customer support and communication tools

These service providers are contractually obligated to use your information only to provide services to us and are required to maintain the confidentiality and security of your information.

3.3 Legal Requirements and Protection

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:

  1. Comply with legal obligations, court orders, or legal process served on us.
  2. Protect and defend our rights or property.
  3. Prevent or investigate possible wrongdoing in connection with the Service.
  4. Protect the personal safety of users or the public.
  5. Protect against legal liability.

3.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information for any other purpose with your consent or at your direction.

3.6 Aggregated and De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for analytics, research, marketing, and other business purposes.

4. DATA SECURITY

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of data at rest
  • Regular security assessments and monitoring
  • Access controls and authentication requirements
  • Employee training on data security and privacy
  • Regular data backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that:

  1. There are security and privacy limitations inherent to the Internet that are beyond our control.
  2. The security, integrity, and privacy of information exchanged between you and us through the Service cannot be guaranteed to be 100% secure.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

5. DATA RETENTION

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you terminate your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

You may request deletion of your data by contacting us at the information provided at the end of this Privacy Policy. Please note that some information may remain in backup copies for a limited period but will not be available for active use.

6. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information (note: we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.

7. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites or services that are not owned or controlled by Lineworx. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Sending an email to the primary email address associated with your account
  • Posting a prominent notice within the Service
  • Updating the “Last Updated” date at the top of this Privacy Policy

Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy and your agreement to abide by it. We encourage you to review this Privacy Policy periodically.

9. EXTERNAL DATA STORAGE

We store your data on servers provided by third-party cloud hosting vendors with whom we have contracted. These vendors are required to maintain appropriate security measures and comply with applicable data protection requirements. All of our hosting infrastructure is located in the United States.

10. CONTACT INFORMATION

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Lineworx, LLC

PO Box 292

Guilderland, NY 12084

Email: contact@lineworx.app

Phone: (877) 790-WORX

We will respond to your inquiry as promptly as possible.